Frequently Asked Questions
1. What’s included in my book box?
Each box contains a handpicked book based on your preferences, along with a selection of fun, themed goodies like bookmarks, candles, snacks, art prints, and more. The exact contents vary each month, but we aim to surprise and delight you with every box!
2. How do I choose my book preferences?
When you sign up, you’ll fill out a short quiz where you can tell us about your reading habits, favourite genres, and any special requests. This helps us personalise your box and ensure you get books and goodies you’ll love.
3. Can I skip a month or cancel my subscription?
Yes! We offer flexible subscription options. If you need to skip a month or cancel, just reach out to us before your next billing cycle, and we’ll make it happen. We want you to be 100% happy with your experience.
4. How do I update my preferences?
You can update your book preferences or shipping details anytime through your account. Just log in and make the necessary changes, and we’ll update your next box accordingly.
5. When will I receive my box?
Boxes are typically shipped out Mondays and Thursdays. Delivery times vary depending on your location and delivery selected, but most boxes should arrive within 3-7 business days of shipping.
6. What if I receive a book I’ve already read?
We do our best to make sure we select fresh, exciting books for you. If you happen to receive a book you already own, just let us know! We’ll work with you to find a solution, like swapping it out for a future box or offering a discount.
7. Can I gift a subscription?
Absolutely! Our book boxes make a perfect gift for any book lover. You can gift a subscription for a specific time period, or send a one-time box filled with literary delights. Just reach out to us with your order number and explain your needs!
8. What types of books do you include?
We include a wide range of genres to suit different tastes. From contemporary fiction, fantasy, and mystery, to romance and literary fiction, we’ve got something for everyone. You can even request specific genres or themes when filling out your quiz.
9. Can I choose the book each month?
While we curate each book box based on your preferences, the book selection is a surprise! We believe the magic of a book box lies in discovering something new. However, if you’re ever looking for a specific title, feel free to contact us and we’ll do our best to accommodate you.
10. Do you offer a one-time box purchase?
Yes! In addition to subscriptions, we offer one-time themed boxes. Perfect if you’re just looking for a special treat or to test out our service without a long-term commitment.
11. How do you choose the books?
Our team of book enthusiasts carefully selects books based on current trends, popular titles, and hidden gems. We also consider your individual preferences and past feedback to ensure you get a book you’ll love.
12. Are the goodies in the box handmade or from small businesses?
Yes! We love to feature handmade items and support small businesses, so many of our goodies are created by Book Nook Collection or small businesses. It’s our way of bringing even more joy into your box while supporting the community.
13. Do you offer a subscription for children or young readers?
While we don’t offer a children’s book box just yet, it is something we will be working on to add in the future.
14. What if I have allergies or other preferences?
We want every box to be a perfect fit for you. If you have any allergies, dietary restrictions, or specific preferences, you can mention them in the quiz, and we’ll do our best to accommodate them. We’ll also avoid including anything that may trigger sensitivities.
15. What if my box is damaged or lost during shipping?
We do our best to ensure that your box arrives safely, but if something happens during shipping, just let us know! We’ll work with you to resolve the issue — whether it’s sending a replacement or issuing a refund.
16. Can I return or exchange items from my box?
Due to the personalised nature of our boxes, we don’t accept returns or exchanges. However, if there’s something wrong with your order (damaged goods, incorrect items), please reach out, and we’ll do our best to make it right!
17. How do I give feedback about my box?
We love hearing from our subscribers! After receiving your box, feel free to leave us feedback through your account, or send us an email or message on social media. Your input helps us improve and ensure you’re getting the best experience possible.
18. What’s the difference between the different subscription tiers?
We offer multiple subscription tiers so you can choose the experience that’s right for you:
• Essentials Box: The book only, perfect for those who want the main reading experience.
• Standard Box: Includes the book plus a few fun goodies like bookmarks, snacks, and other small treats.
• Premium Box: The full experience, with the book and a selection of premium goodies, including exclusive items, art prints, and self-care products.
19. How do I track my box?
Once your box has shipped, you’ll receive a tracking number via email. You can track your package online and see when it’s expected to arrive. We’ll also keep you updated with shipping notifications.
20. Can I pause my subscription if I’m going on vacation or need a break?
Yes! You can pause your subscription for a month or two if you need a break. Just contact us before your next billing cycle, and we’ll take care of it.
21. What if I don’t like the book in my box?
We understand that reading preferences are personal! If the book isn’t quite right for you, we’d love to hear your feedback so we can improve. We can’t guarantee swaps, but we can offer recommendations or work with you to make sure future selections fit your tastes better.
22. How do I get a discount or promo code?
We offer exclusive discounts and promotions throughout the year. Make sure to follow us on social media or subscribe to our newsletter to get the latest deals, special offers, and seasonal discounts.
23. Can I suggest a book or theme for future boxes?
We’re always open to suggestions! If you’ve got a book or theme in mind, feel free to reach out to us. While we can’t promise we’ll use every suggestion, we love hearing what our readers are passionate about and try to incorporate popular ideas into future boxes.
24. How can I contact customer support?
If you have any questions, concerns, or just want to chat about your box, our friendly customer support team is here to help! You can reach us via email, our contact form on the website, or through social media — we’ll respond as quickly as possible!